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Terms of purchase

 

Shipment and delivery

We ship all shipments with DHL that delivers via a local operator to your door. You will receive a delivery confirmation email when your order is sent and if you have entered your telephone number when ordering, you will receive an SMS on arrival.

FREIGHT

Free Express shipping over £69. For orders under £69, a shipping fee of £5,9 will be added

DELIVERY TIME

DHL Express: Express delivery with 1-4 working days

BREXIT INFORMATION

Due to the uncertain circumstances with the UK Brexit and trade deal, the final price of your order is not displayed in our webshop. We are currently working to improve this solution for our UK customer.

- You may need to pay customs duty of 12% of your total order value.

- Our standard VAT is currently not included in our display price in the webshop, this cost (20%) will be paid by you when receiving your parcel.

- Example: Garphyttan Fixar Carpenter Shirt Navy price £59 * 1,20 (20% UK VAT) = £70,8. In some cases there is also import duty, £70,8 * 1,12 = Final price £79,2

UNCOLLECTED PACKAGES

The package remains 14 days after the package arrives at your delivery point. We reserve the right to charge you £69 for packages not collected to cover our costs.

 

RETURN RIGHT, RETURN & REPLACEMENT

Right of withdrawal and exchange

We offer you as a customer 90 days right of withdrawal and exchange. Always with free returns. This means that you as a customer have the right to cancel your purchase by notifying us within 90 days of receipt of the ordered item.

When returning or exchanging, use the preprinted return address label included in the package.

Submit the shipment to your nearest postal operator that we used for shipping.

If a returned item has been used to a greater extent than was necessary to determine its properties and function, Garphyttan Original AB is entitled to deduct the value reduction on the item which may amount to the full price of the item.

Return packages are sent to: Garphyttan Original AB, Enbärsvägen 18, 735 37 Surahammar.

Refund

If you return the entire order, the fees you paid in connection with the purchase will be refunded. If you have chosen to pay by card or direct bank, the money will be refunded to the same card / account with which you made your payment.

If you have paid for an invoice/account, we will return the money to your account number.

It takes a maximum of 7 days from the time we receive your return until you receive a refund.

Complaint

As a consumer, you are legally entitled to right of complaint for up to three years after the purchase, but within a reasonable period of time at least two months after an error is detected. The right of complaint relates to errors that can be attributed to the production of the product and thus does not apply to normal wear or aging of the product. Please contact us before the complaint for faster handling of the case.

We will pay the return shipping on a complaint or error handling provided that you use our preprinted return address label. Goods that are returned for postage or collections are not triggered by us. In the event of a dispute, we follow the Swedish National Board for Consumer Complaints’ decision.

Transport damage must be reported within a reasonable time. If you find that the goods have been damaged in transit upon receipt, this should be stated on the consignment note when you send out the shipment.

In the event of a complaint, please contact our customer service:

Phone: +46 10 551 79 09

Email: customerservice@garphyttan.co.uk

Uncollected packages

We reserve the right to charge you £30 for uncollected packages to cover our costs.

Payment

We offer Klarna and Paypal as payment solution. 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is to be made to Klarna:

Pay now. Pay by card directly at the checkout. No lengthy forms, no passwords, no worries. We accept debit and credit cards from Visa, MasterCard and American Express.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

For questions about payments, please contact Klarna's customer service: https://www.klarna.com/customer-service/

All communication and payment information comes to you directly from Klarna.

We also offer PayPal as payment method. Please fill in your personal information in the checkout. Once you have confirmed your order, you will be redirected to PayPal to complete the payment.

If you don't already have an account, sign up quickly with just a few details. Add your bank account, debit card or credit card. Next time you can check out with an email and password or mobile number and PIN.

PayPal Help Centre.

Legal agreements for PayPal services.

Privacy and Anti-SPAM policy

Garphyttan Original AB safeguards your personal privacy and strives to always protect your personal information in the best possible way. All the personal data you submit to Garphyttan Original AB is handled with the greatest respect. Our way of collecting and storing information is in accordance with the Personal Data Act, SFS 1998:204. The law is based on common rules that have been decided within the EU.
When you place your order with us, you provide your personal information. We treat your information with the utmost care and handle your personal data in accordance with the Personal Data Act (PuL). Garphyttan Original AB does not disclose personal data to third parties, however, we may share your personal information with companies in the same group as Garphyttan Original AB in order to allow you to take part in more interesting offers and news. In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you. You have the right to receive the information that we have registered about you according to the Personal Data Act. If it is incorrect, incomplete or irrelevant, you can request that the information be corrected or deleted. If so, contact us via email.

You can read more about our privacy policy  privacy policy here

Anti-spam policy

Garphyttan Original AB dislikes spam as much as you do and has strict rules about how we handle your information. As a customer to us, you can receive emails regarding your order, payment or other automated mailings. You can also receive e-mail, sms or other direct mail with information, newsletters or offers. If you have accepted the newsletter, you will receive mailings from us containing offers and other information. If you do not want any mail from us can easily unsubscribe via a link in the email. You will only receive mailings from Garphyttan Original AB or partners in the same group and never from any third party supplier that is not part of the same business group.

Cookies

A cookie is a small text file that stores information on your computer. Garphyttan Original ABuses cookies for purely technical reasons for the functionality of the website, for example for login, navigation and form management. There are two types of cookies, one that saves a file permanently on your computer and another that is stored temporarily while you are on the site.

If you do not accept the use of cookies, you can turn this feature off in your browser's security settings.

General information about cookies and the new law on electronic communication can be found on the Swedish Post and Telecom Agency's website.www.pts.sewww.pts.se

Read more about our  cookie policy here 

Personal data controller:
Garphyttan Original AB
Org no: 559228-2411
E-mail: customerservice@garphyttan.co.uk

Other information

Age limit

To shop at Garphyttan you must have reached the age of 18. If you are under the age of 18, you must have permission from a guardian to order from our shop.

Dispute

In the event of a dispute, Garphyttan Original AB has a policy of applying the Allmänna reklamationsnämnden's recommendations. Read more on the Allmänna reklamationsnämnden's website.

Misprint

We make reservations for local deviations, printing errors and final sales.

Force Majeure

Events such as wars, natural disasters, labor market battles, government decisions, missing supplies from subcontractors, costly circumstances and similar events outside Garphyttan Original AB control, which could not reasonably be foreseen, should be attributed to force majeure. This meansthat Garphyttan Original AB is exempted from its obligations to fulfill entered into agreements.